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D2C Media Privacy Policy

D2C Media’s Privacy Policy applies to all of the services offered by D2C Media and/or its affiliated companies. These Services may be located on our websites or on third party websites and/or applications. The instances in which D2C Media collects, uses and discloses personal information are described in this Privacy Policy.
Because D2C Media values our users and their concerns about privacy, we engage in consistent information practices and use our best efforts to make clear disclosures regarding our privacy practices.
Use of our website implies that you have accepted the conditions of our Privacy Policy, as disclosed herein. If you do not agree with any of the conditions of this Privacy Policy, please immediately cease using this website.
1.0 Types of Information Collected:
When you consult our website, we do not collect any personally identifiable information such as your name, address, telephone number, social insurance number, billing and shipping information, credit card information or your email address unless this information is voluntarily provided.
In certain cases, we may require some personal information such as your name, address, telephone number and email to establish, maintain and improve our business relations with you and to present offers, advertising solutions or promotional material on us or on our products and services.
In order to provide some of our services, we may also need to collect the following types of non-personal information:
Cookies – When you visit a site owned by D2C Media or one of our partner sites, we send one or more cookies to your computer and also deliver cookies supplied by related third party services such as Google Analytics, Google Ads and Facebook. These cookies contain identification information that enables us to see how our users are interacting with our services, to target our users with relevant offers, to learn about their navigation history on our site, and helps us to streamline their experiences. Cookies also let us know about repeat visitors to our site, or to any D2C Media partner site, and if we are delivering quality products and services.
Log Information – Each time you use our services, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request, the pages visited and one or more cookies that may uniquely identify your browser. This information may be shared with other dealers within the D2C Media network in order to better understand your needs and respond to your requests. This information will not, however, be shared with any dealers that you have not previously contacted.
User Communications – When you send email or other communication to D2C Media, we may retain your communications in order to process your inquiries, respond to your requests and improve our services.
Affiliated Sites – We offer some of our services in connection with other web sites. Personal information that you provide to those sites may be sent to D2C Media in order to deliver the service. We process such information in accordance with this Policy. The affiliated sites may have different privacy practices and we encourage you to read their privacy policies.
Links – D2C Media may present links in a format that enables us to keep track of whether these links have been followed. We use this information to improve the quality of our customized content and advertising.
As required, we may combine your account information with information from other D2C Media services or from third parties such as Google Analytics, Google Ads of Facebook in order to improve the quality of our services. For customers of D2C Media’s CRM product, who also use Gmail as their enterprise mail solution and have requested D2C Media to synchronize their emails with the CRM, D2C Media will use a Google API Application to access your mail on a regular basis and will store your customer communications in encrypted format on its servers for the sole purpose of providing historical customer information in the CRM. D2C Media will not share this information with any third party.
For our customers who also use our Google Chrome ‘Marketplace Boost’ Extension:
  • – D2C Media will use your email address as provided by D2C Media, which you use to connect on your Marketplace Boost laptop, for the sole purpose of authenticating the Chrome Extension. We do so to ensure you and only you are able to access and use our Chrome Extension. This user ID ( email address) and any other profile data you submitted via D2C Media is kept private and confidential and are only used for the use of our application and will never be shared with any 3rd-parties.
  • – If you enabled the ‘Push Marketplace conversations to your CRM’ feature of the ‘Marketplace Boost’ extension, D2C Media can also securily (https) collect and transmit Facebook Messenger user names, emails, phone numbers and chat messages for the sole and strict purpose of automating the push of​ this information to your CRM and exclusively to the email address that you provide D2C Media. When technical problems arise, D2C Media may also automatically take screenshots of the Chrome browser Messenger or Facebook tabs of the Marketplace Boost service for the strict purpose of troubleshooting and resolving issues with its extension. D2C Media will never share any of the collected information with any third parties.
For certain services, we may give you the opportunity to opt out of combining such information.
If you would like to opt-out of the Google Analytics, Google Ads or Facebook Advertising Features, including through Ads Settings, Ad Settings for mobile apps, or any other available means, you can consult the following links:
You can also access one of the following resources to provide you with additional information on third-party tracking and how to opt out: Google Advertising and Privacy page, Google Settings, Digital Advertising Alliance page
2.0 Use of Information Collected
D2C Media only processes personal information for the purposes described in the Privacy Policy. D2C Media does not rent, sell or share personally identifiable information about our websites’ visitors. However, D2C Media may share this information with selected partners, vendors, agents or others who work on our behalf, in order to provide our products and services to users, or for the following reasons:
  • – when we have your permission;
  • – for auditing, research and analysis in order to maintain and improve our services;
  • – to ensure the technical functioning of our network; and
  • – to develop new services.
D2C Media may share information about you in the event that the company is acquired by or merged with another company. In this event, you would be notified before information about you is transferred and becomes subject to a different privacy policy.
Please note that we may also share information in the event that we are asked to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims, or as otherwise permitted by law.
In addition, we may share with third parties certain pieces of aggregated information, such as the number of users who searched for a particular vehicle model, for example, or who have clicked on a particular advertisement. Such information does not identify you individually.
To withdraw your consent and no longer allow D2C Media to manage your personal information, please send an email to
3.0 Sensitive Personal Information
When you sign up for a particular service that requires registration, we may ask you to provide Sensitive Personal information. We will not collect or use Sensitive Personal information (which includes information we know to be related to confidential medical information, racial or ethnic origins, political or religious beliefs or sexuality and tied to personal information) for purposes other than those described in this Policy and/or in the specific service notices, unless we have obtained your prior consent.
You can decline to submit Sensitive Personal information to any of our services, in which case D2C Media may not be able to provide those services to you.
4.0 Information security
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.
We restrict access to personal information to D2C Media employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
5.0 Person responsible for the protection of personal information
The President of D2C Media was designated as the person at the company who is responsible for the protection of personal information. If you have any questions or comments, the individual can be reached at
6.0 Changes to this policy
Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Policy without your explicit consent, and we expect most such changes will be minor. Regardless, we will notify you about significant changes in the way we treat personal information by placing a prominent notice on this site.
7.0 General
This Agreement will be governed and interpreted in accordance with the laws in effect in Canada and in the province of Quebec and the competent courts of Montreal will have exclusive jurisdiction over any proceedings. This Agreement, and any modifications thereof, constitutes the entire agreement between the parties with respect to the subject matter hereof.
If you have any questions about this Policy, please feel free to contact us through our website or write to us at Privacy Policy, c/o D2C Media Inc., 1215 rue Smith, Montreal, Quebec, H3C 0M4.
This Agreement has been drawn up and executed in the English language at the request of the parties. La présente convention a été rédigée et exécutée dans la langue anglaise à la demande des parties.